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Frequently Asked Questions

Q1. Will AKPK handle cases which have already been brought to court?

Q2. What is AKPK?

Q3. What are the objectives of establishing AKPK?

Q4. What services does AKPK provide?

Q5. What is Debt Management Programme (DMP)?

Q6. What should I do if I want assistance from AKPK?

Q7. Are the services offered by AKPK chargeable?

Q8. What is the contact number for me to call?

Q9. How can I tell if I need help from the Agency?

Q10. What is AKPK's role in regards to Financial Education?

Q11. What activities does AKPK conduct in the Financial Education Programme?

Q12. Can I approach AKPK for counselling services eventhough I am not a customer of a financial services provider regulated by Bank Negara Malaysia?

Q13. How is the counselling session conducted?

Q14. Is the counselling service confidential?

Q15. Who is eligible to enroll into the Debt Management Programme (DMP)?

Q16. Does AKPK provide loans to public?

Q17. Can I seek the assistance of AKPK if I have debt problems with only one financial service provider regulated by Bank Negara Malaysia?

Q18. What will happen after I enrol into the Debt Management Programme (DMP)?

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