ABOUT US

The Credit Counselling and Debt Management Agency, or commonly known as Agensi Kaunseling dan Pengurusan Kredit (AKPK), is an agency set up by Bank Negara Malaysia in April 2006 to help individuals take control of their financial situation and gain peace of mind that comes from the wise use of credit.

Financial
Education

Financial education on the responsible use of money and credit management skills.

Financial
Advisory

Advice on financial management.

Debt Management Programme

Debt management programme to assist consumers to regain financial control.

Our Mission

AKPK’s mission is to empower the community―households and SMEs―to be financially resilient via customer-centric financial education, advisory and debt management services.

Our Vision

AKPK envisions to be a trusted and leading authority in financial wellness, empowering a financially resilient society and contributing to national socio-economic goals.

The Logo

The twin curved strokes represent the consumer and the agency (AKPK). Its combination of a blue stroke (AKPK) and grey stroke (consumer) signifies AKPK’s guidance and assistance in helping consumers overcome barriers of financial issues and ascend towards better money management.

OUR STORY

At the height of the financial boom in 2006, with consumer credit under control, Bank Negara Malaysia took a pre-emptive move by setting up Agensi Kaunseling dan Pengurusan Kredit (AKPK), an agency now benefiting countless Malaysians.

OUR ESTABLISHMENT

Agensi Kaunseling dan Pengurusan Kredit (AKPK) was established as part of Bank Negara Malaysia’s (BNM) Financial Sector Master Plan (2000 - 2010),

AKPK is a 10-year plan aimed at developing and boosting the country’s financial sector.

OUR FOCUS

In a focus group study we conducted, we observed that the lack of knowledge in personal financial management was the main reason many individuals, both young and old, found themselves in debts they could not manage.

Bad money-managing habits stemming from the lack of understanding of the basic principles of finance was the main cause for individuals getting into financial difficulties.

However, the biggest challenge was to structure an approach that would complement a society that varies in racial, educational and socioeconomic background. We realised that in order to curb potentially surmounting financial issues among Malaysians, we would have to first educate the public to be financially savvy.

Hence, we provide an avenue where they can turn to for advice on personal financial-related matters.

Along with that, we also have to provide individuals, deep in the clutches of debt, an opportunity to get their life back on track through the provision of structured debt management services.