DMP (Debt Management Programme) Application Process
Step 1: Online DMP Applicaion
- Pertinent information that are required for online submission includes personal details, cash flows (incomes & expenses), and creditors’ information.
- DMP applicants can choose and set a time for financial advisory at any of AKPK branches (except Perlis and Negeri Sembilan).
Step 2: Documents Required For Financial Advisory Session
- Copy of identity card (MyKad).
- Latest income statement (whichever applies):
- Employed – 3 months’ income statement
- Self-employed – Statutory declaration (through commissioner for oath)
- Latest EPF statement.
- Latest CCRIS statement.
- Legal documents (if any).
- Other documents (whichever applies):
- Doctor’s report on critical illness(es)
- Spouse’s death certificate
- Confirmation letter from Jabatan Kebajikan Malaysia
- Confirmation on disability status
- Confirmation letter from PERKESO
- Medical bills for self and dependant(s)
- Utility bills
- Personal savings account statement
Step 3: Financial Advisory Session
- In the financial advisory session, the financial advisors will assess all of applicants’ income, expenses, loans and credits in order to restructure their debts with an affordable and reasonable monthly installment plan.
- If the new monthly installment plan is still unaffordable to the applicants, the financial advisors will suggest a number of other options for them to pay off their debts.
Step 4: DMP Activation
- DMP applicants are required to make the first payment to AKPK within 10 days after being notified via email of their successful application.
- Should they fail to do so (within 10 days from the date of notice), they need to come again to the nearest AKPK branch for a discussion with the financial advisors.
Step 5: Confirmation of enrolment into DMP
- Upon activation, DMP applicants can now download the programme’s letter of offer at AKPK’s Customer Portal.